Wraith & Raven – Store Policies
Welcome to Wraith & Raven, your premier destination for dark, elegant, and affordable gothic oxidized jewelry. Each piece is crafted with haunting beauty designed to complement your unique style. Before placing an order, please carefully review our policies.1. Shipping Policy
Processing & Delivery Times
- Orders are typically processed within 1-3 business days (excluding weekends and holidays)
- Standard Delivery Time: 0-7 business days in most cases
- During High Demand: Delivery may take up to 14 business days
- Tracking number provided via email once shipped
Shipping Delays
While we strive for prompt delivery, delays may occur due to:- High order volumes
- Customs clearance (international orders)
- Carrier delays (weather, strikes, etc.)
- Incorrect shipping details provided
2. No Refund & No Return Policy
All sales are final. Due to the handmade and discounted nature of our jewelry, we do not offer refunds, returns, or exchanges under any circumstances, including:- Change of mind
- Incorrect size selection
- Minor imperfections (natural variations in oxidized jewelry)
- Shipping delays
3. Order Cancellations
- Orders can only be canceled within 24 hours of purchase if not yet processed
- No cancellations once processing begins
4. Lost or Stolen Packages
- We are not responsible for packages marked “delivered”
- Contact your local post office for missing deliveries
- For international orders, file a claim with the shipping carrier
5. Information We Collect
To process your orders and improve our services, we collect:- Personal Information: Name, email, shipping/billing address, phone number
- Payment Information: Processed securely through our payment gateway (we don’t store credit card details)
- Order History: Purchases, preferences, and interactions with our store
- Device Information: IP address, browser type, and browsing behavior (for analytics)
6. Product Care Instructions
To preserve your jewelry’s dark beauty:- Avoid water, perfumes, and chemicals
- Store in a dry, cool place
- Clean gently with a dry cloth
- Remove before swimming or showering
7. Contact Us
For order inquiries:- Email: wraithandravenco@gmail.com
- Social Media: @wraithandraven
- Response Time: 24-48 hours (including weekends)
By purchasing from Wraith & Raven, you agree to these policies. Last Updated: 30 April ‘ 2025